FAQs

We provide website design, WordPress development, redesigns, custom development, ecommerce support, performance optimization and help with website errors. Related services can be combined when they support the same customer journey. See the full services overview.

Yes. A project may start with a new website or with a focused redesign of an existing site. We review the current platform, content, technical condition and business goals before recommending whether to improve, rebuild or replace.

WordPress is one of our core platforms. We can design new WordPress sites, improve existing builds, develop custom functionality and make the editing experience more manageable for the business team.

We can plan and develop ecommerce experiences where the required catalogue, checkout, payment and operational needs are clear. The scope depends on product complexity, integrations, shipping, tax and the content available for launch.

Timelines depend on page count, functionality, integrations, feedback cycles and how quickly approved content is available. After discovery, we outline the expected stages, dependencies and a realistic delivery range instead of promising a fixed timeline before the scope is understood.

Pricing is based on the agreed scope, design requirements, page and content volume, custom functionality, integrations and testing needs. We do not use the template price packages previously shown on this page; a proposal should reflect the actual work required.

Most projects need timely access to decision-makers, brand assets, accurate service information, approved contact details and feedback at agreed milestones. We clarify responsibilities before work begins so avoidable delays and assumptions are reduced.

Responsive behaviour is part of the design and quality-review process. Layouts, navigation, forms, calls to action and important content are checked at common desktop, tablet and mobile widths before completion.

We can advise on domain, hosting and technical requirements and work with an existing provider where appropriate. Ownership and billing should remain clear, and any migration or DNS work is agreed separately before changes are made.

Ownership, licences and third-party subscriptions are documented in the project scope. Clients should retain access to their business accounts and approved deliverables, while premium software or hosted services may remain subject to their own licence terms.

You can provide approved copy and media, or we can scope content support separately. We only use material that is owned, licensed or otherwise approved for the project, and we do not invent claims, testimonials or business facts.

Ongoing support can be scoped for updates, monitoring, backups, content changes and technical improvements. The exact responsibilities and response arrangements depend on the selected maintenance plan or support agreement.

Yes. We can investigate performance, broken layouts, plugin conflicts, forms and other website issues within an agreed scope. The first step is diagnosis, because the appropriate fix depends on the actual cause and the condition of the website.

Yes. Our Google Ads work can include account review, campaign structure, search terms, targeting, budgets, conversion tracking and landing-page alignment. Learn more about Google Ads optimization.

Local SEO improves the technical, on-page and location signals that help relevant customers understand where a business operates and what it provides. It can include website foundations, local content, citations, internal links and coordination with the Google Business Profile. See our Local SEO services.

Yes. We can review business information, categories, services, images and other profile elements, then establish a practical management approach. Profile changes must accurately represent the business and follow Google’s applicable guidelines.

We can create a responsible process for requesting, monitoring and responding to genuine customer feedback. We do not create fake reviews or use shortcuts that misrepresent customer experience. Read about review and reputation management.

We can review mobile usability, service-page clarity, trust signals, calls to action, forms and the path from visit to enquiry. Recommendations are prioritized around observable friction and measurable business actions. Explore website conversion optimization.

The right starting point depends on the condition of the website, the urgency of demand, available tracking, the competitive market and the business’s operational capacity. An audit helps identify the dependency that should be addressed first.

No responsible provider can guarantee a specific ranking, lead volume or sales outcome. We define the work, document assumptions, use available evidence and report agreed indicators without presenting forecasts as guaranteed results.